How does a typical custom CRM, software or AI project start?

A 60-minute call, then — if the work is ambiguous — a two-week paid discovery sprint. The sprint ends with a findings doc, wireframes, and a costed proposal you keep whether you go ahead or not.

What does a monthly maintenance retainer cost?

Retainers start at AUD $250/month for a small marketing site and run up to AUD $12,000/month for CRMs and platform apps that need real engineering hours every week. Hours roll forward 30 days, cancel any time.

Does Pixeldev work outside Melbourne and Australia?

Yes. The studio is based in Melbourne, Victoria, and most clients are elsewhere in Australia and New Zealand — Sydney, Brisbane, Perth, Adelaide and regional Victoria; a few are in Europe. Remote by default; in-person when it matters.

Will I be working with a senior engineer or an account manager?

A senior engineer. Pixeldev is a one-person studio — the person you email is the person who writes the code.

How quickly does Pixeldev reply to enquiries?

Within one working day. Every enquiry is read by Liam personally.

How a custom software project runs.

A short, predictable path from a vague business problem to working software in production — and a long, quiet support relationship after that.